Returns policy

Items can be returned within 30 days of delivery, as long as they're unused, undamaged and in their original packaging with any accessories included.

Send us a note from the Contact & Support page with your order number and what you'd like to return. We'll reply within one business day with a return authorization and instructions.

Once we receive and inspect the return, refunds go back to your original payment method within 5–10 business days. Shipping fees from the original order aren't refundable.

Return shipping is covered by the customer unless the item arrived defective or damaged — in that case, we pay for the return and replace or refund the item in full.

For hygiene and safety reasons, earbuds and in-ear products can only be returned if unopened and unused. Items damaged through normal wear and tear or misuse aren't eligible for returns, but may be covered by the manufacturer's warranty.

Placed an order by mistake? Contact us right away — if it hasn't shipped yet, we'll cancel and refund it in full.